What you are buying is stated on the quote, fitment is confirmed before shipping, and warranty terms are written down rather than promised verbally.
The most common complaint in parts export is not a bad part — it is a part that was described as something it is not. Every line on our quote names its tier, and we do not relabel aftermarket as genuine to win a price comparison.
Authorised distribution channels. Best fitment consistency; the right answer for warranty claims and dealer work.
Same Tier-1 production as the branded part in most cases, without the brand premium.
Brand and origin disclosed. Good for high-volume crash repair where the customer sets the budget.
A wrong-fit shipment costs more than the part: it stalls a repair and a claim. We confirm against BYD's EPC using whichever of these you can provide.
The 17-digit chassis number resolves model year, market version and left- or right-hand drive — the three things that most often change a part number.
The number printed on the original component. Fastest route when the old part is still on the vehicle.
When the marking is worn off, a clear photo of the part and its mounting points is usually enough to match it.
Fitment checking covers model year and LHD/RHD differences before every order — it is the reason our quotes take a little longer than a price list.
Warranty is available on all products, and the applicable term varies by category: a bumper panel and a brake caliper are not the same risk. The term that applies to your line items is stated on your quote, so you know it before you pay rather than after something fails.
Send the order reference, the OE number, and photos of both the part and the packaging. Photos are what let us judge whether it is a transit, fitment or manufacturing issue.
We confirm the resolution path for that case — replacement, credit or return — against the term on your quote. It is decided per case, in writing, not promised verbally.
Report it with photos of the carton before it is fully unpacked where possible; that evidence is what supports a carrier claim.
We do not relabel aftermarket as genuine, and we do not hide the tier to win a comparison. If a quote looks too cheap for genuine, ask which tier it is.
Panels, lights and small parts are packed for container handling, and packing is included in the quoted price.
Invoice, packing list, bill of lading and certificate of origin where required — prepared to match the destination you name.
Line items carry their OE reference on the quote and the packing list, so what arrives can be checked against what was ordered.
Yes, warranty is available on all products. The applicable term varies by category and is stated on your quote, so you know it before ordering.
Send the order reference, the OE number, and photos of the part and its packaging. We confirm the resolution path for that case — replacement, credit or return — against the term on your quote.
Against BYD's EPC using your VIN, the OE number, or a clear photo. Model year and left- or right-hand drive differences are checked before every order.
No. Every quote line states its tier — genuine, OEM or aftermarket — and brand and origin are disclosed for aftermarket items.
VIN, OE number or a photo of the part — any one is enough to start. Quotes are returned during business hours (GMT+8).